Privacy Policy

Refined Styling UK (“we,” “our,” “us”) is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website (https://refinedstyling.co.uk/) and utilize our services.

By using our website or purchasing our products, you agree to the terms outlined in this policy. If you disagree with any part of this policy, please do not use our website or services.

1. Information We Collect

We collect several types of information to provide and improve our services to you. This includes:

1.1 Personal Identification Information

• Name
• Email Address
• Phone Number
• Billing and Shipping Address

1.2 Payment Information

• Credit/Debit Card Information
• Payment Transaction Details

Note: We do not store full payment card details. They are securely processed by our payment providers.

1.3 Technical Information

• IP Address
• Browser Type and Version
• Time Zone Setting
• Browser Plug-In Types and Versions
• Operating System and Platform

1.4 Usage Data

• Pages You Visit
• Products You View and Purchase
• Time Spent on Our Website
• Referral Source

1.5 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, gather usage data, and provide personalized content and advertisements.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Process and Deliver Orders

• Manage and fulfill your orders.
• Provide order confirmations and shipping updates.

2.2 To Provide Customer Support

• Respond to your inquiries and provide assistance.
• Manage returns, refunds, and exchanges.

2.3 To Improve Our Services

• Analyze website usage to enhance user experience.
• Develop new products and services based on user feedback and preferences.

2.4 To Communicate With You

• Send promotional emails, newsletters, and updates (you can opt-out at any time).
• Notify you about changes to our services or policies.

2.5 To Ensure Security

• Protect our website from fraud and other security threats.
• Verify your identity to prevent unauthorized access to your account.

3. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill our contractual obligations when you purchase products from us.
• Consent: When you have provided consent for specific purposes, such as receiving marketing communications.
• Legitimate Interests: To improve our services, enhance user experience, and ensure the security of our website.
• Compliance with Legal Obligations: To comply with legal requirements and respond to lawful requests from authorities.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

4.1 Service Providers

• Payment Processors: For secure transaction handling.
• Shipping Companies: To deliver your orders.
• Email Service Providers: To send you notifications and newsletters.

4.2 Business Transfers

• In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.

4.3 Legal Obligations

• When required by law or to protect our rights, we may disclose your information to law enforcement or other authorities.

5. Data Security

We take data security seriously and implement various measures to protect your information:

• Encryption: We use SSL/TLS encryption to protect data transmitted over the internet.
• Access Controls: Only authorized personnel have access to your personal data.
• Regular Audits: We regularly review our data security practices to address potential vulnerabilities.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. The retention periods vary depending on the type of data and the context of its collection.

7. Your Rights

Under the GDPR and other applicable laws, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct or update inaccurate information.
• Deletion: You can request the deletion of your personal data, subject to certain conditions.
• Restriction: You can request that we limit the processing of your data in specific circumstances.
• Portability: You can request to receive your data in a structured, commonly used format.
• Objection: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to:

• Enhance your browsing experience.
• Analyze site traffic and usage.
• Personalize content and ads.
• Understand how you interact with our website.

You can manage your cookie preferences through your browser settings. For more detailed information on how we use cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us to request deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Effective Date” at the top of this page. You are encouraged to review this policy periodically to stay informed about how we protect your personal data.